This role provides excellent customer service as part of a central team that supports the educational uses of learning technologies.

  • Providing assistance online, and face-to-face for staff who visit the learning.futures Academic Hub
  • Using the primary tracking tool (ServiceConnect) to efficiently triage and refer tickets and respond to requests in a timely manner
  • Creating and updating online training and support materials
  • Contributing to the smooth running of the learning.futures Academic Hub service (general organisational or administrative support)
  • Assisting with events

The successful candidate will be an enthusiastic team player who has:

  • excellent general computer skills, and the ability to quickly and independently learn new technologies
  • a flexible and proactive approach to customer service
  • excellent oral and written communication skills
  • track record of being well organised and self-motivated

This role is available on casual basis, 2-3 days per week at HEW 5.

Experience in education, media production (including video, audio, graphic design, or screencasting), and/or event support is not essential but would be highly regarded.

Contact person: To express interest in the position please send an email along with your CV to by 5pm Friday 9 June.

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