As was announced in June, UTS has undertaken the process of decommissioning Echo360. This means that you can no longer record lectures on the Echo360 platform, or access your content through direct log-in or via Canvas.  

Where’s my content?  

If you missed the announcements prior to the 29 July deadline or forgot to download your content, don’t worry – your content will remain available for a limited time (until 31 July 2023), but the steps you need to take to access it will be a little bit different. See further down the post for what you need to do to download your files.  

Am I affected? 

From our research throughout the decommissioning process, we found that usage of Echo360 for learning and teaching content has significantly declined at UTS, and believe only a small group of people were still storing content on the platform. If you have not been accessing Echo360 on a regular basis, or you don’t often share content from the platform with your students, it’s unlikely that you have been affected by the closure. However, if you’re really not sure – take a quick look throughout the content for your subject and check for any links that direct students to Echo360 recordings.  

How to access Echo360 content after the decommission 

To ensure that no one inadvertently loses important learning and teaching content, we have retained access to UTS Echo360 data for 12 months after the decommission. This means you have until 31 July 2023 to log your request for Echo360 data.  

All access to Echo360 data should now be requested through ITU, via a ServiceConnect form. Here’s how you can submit a request for your data:  

  1. Log in to ServiceConnect with your UTS ID number or email, and password.  
  2. Click on the ‘Get help’ tile.  
  3. When logging your ticket provide the subject ID, year and session details of the recordings.  

The IT team will then retrieve your recordings and make them available to you. Make sure to log your request before 31 July 2023, as after that period, all UTS Echo360 data will no longer be available.  

Feature image by Kelly Sikkema.

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