• Tuesday, 26 March 2019
    1:00 pm - 2:00 pm
  • LX.lab CB06.04.020

Talking to software that talks back has always been a goal of artificial intelligence. Activity in this field is rapidly growing everywhere, including within universities.

We’ve all heard of Siri and Alexa. Some of us even share our homes with them. But what about Twitterbots, NPCs (non-player characters) in video games, customer service chatbots, or open-domain conversational agents? Most major corporations have recently released their own chatbot platforms, including Facebook, Microsoft, IBM, Amazon, and LINE.

Chatbots are ubiquitous, but do we find them useful or frustrating? Do they live up to the hype?

Join Jonathan Grudin, Microsoft Principal Researcher and University of Washington Information School Affiliate Professor, as he explains why chatbots fail to meet user expectations but why some are doing well in a university setting.

Prior to joining Microsoft, Jonathan Grudin was Professor of Information and Computer Science at University of California, Irvine. He has been active in the ACM Computer Human Interaction and Computer Supported Cooperative Work fields since their formation in the 1980s. He was editor of ACM Transactions on Computer-Human Interaction and an associate editor of Computing Surveys. He is an ACM Fellow and member of the CHI Academy.

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