If you are having problems with connecting or the audio and video quality in your Zoom meeting, there may be a technical issue that needs resolving. The points below address some of the key technical issues you may come across:
- Zoom may be under pressure from high usage. To reduce bandwidth in your call, turn off video sharing and microphones for all participants other than yourself.
- Home internet or WiFi connection issues. To maximise your WiFi connection strength, position yourself near your WiFi router. Close unnecessary applications on your computer. If possible, ask anyone who shares your WiFi to avoid activities that will use up internet bandwidth during the time of your call. For further WiFi troubleshooting, read the Zoom help page on WiFi connection issues.
- Camera isn’t working – take a look at the Zoom camera troubleshooting help page.
- Find more tips on how to manage technical issues during your class in the LX blog, what if my zoom class goes wrong?
Managing class behaviour is an important, yet sometimes challenging, aspect of a successful Zoom session. The default security settings for all UTS Zoom accounts have been adjusted to minimise the risk of unwanted disruption, including:
- Participants must be signed in to a UTS staff, student or alumni account to access your meeting. Guests who are not signed into a UTS account will be automatically placed into a waiting room and you will need to approve their entry to your meeting.
- Screen sharing is only allowed for hosts and co-hosts. Follow the instructions in the screen share section of the communicating with students during a Zoom meeting resource to allow a participant to share their screen.
- Private chats between participants have been disabled. Hosts can now decide whether participants can chat publicly with all meeting participants, only with the host, or with no-one. Follow the instructions under chatting with students to manage your chat settings.
- Take a look at the LX blog on ‘Zoom Bombing’ for more advice on using security settings to manage participants.
As a Zoom meeting host there are also a number of techniques you can use to encourage respectful behaviour and manage disruptions during your class:
- Don’t post your meeting link on any public website or social media page to avoid having people outside your class attempting to join.
- Before your Zoom session, download and share this slide on creating a respectful online environment with your students to establish appropriate behaviour when using video conferencing.
- Follow these six tips for managing interaction in your Zoom class, including muting participants, monitoring the chat, and removing participants from the class.
- Use the ‘Security’ tab dropdown menu during your Zoom meeting to quickly change privacy settings for that meeting. Select ‘Lock Meeting’ to stop any more people from joining. Select ‘Share Screen’, ‘Chat’, or ‘Rename Themselves’ to enable or disable these features for participants. The feature is enabled when there is a tick to the left of it.
- In Zoom sessions, like any other class, students are bound by the UTS rules around student misconduct. Bullying, harassment or inappropriate behaviour should be reported and handled through the relevant channels. Before you use Zoom, share this slide with your students to establish appropriate behaviour when using video conferencing.
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