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If you’re stuck with a problem, you can always reach out for help. It’s not always easy to know who is the best unit to reach out to, so consult the following list for some of the common issues you may encounter.
Learning and teaching support
LX.lab
The LX.lab is a unit within the Institute for Interactive Media & Learning (IML). We provide a range of learning and teaching support, with a specialisation in blended learning and technologies for learning.
- Check out LX Resources, where you can find guides and instructions on how to use supported learning technologies at UTS (Canvas, REVIEW, etc)
- Need one-on-one help? Request an individual consultation.
- Keep up to date with all things learning and teaching at UTS through our LX blog. You can subscribe to our weekly digest to receive the latest blog posts and events in your inbox.
UTS Library
- Need copyright advice? Check out the Library’s copyright resource.
- On campus and want to check out the Library? Here’s how to find the Library in Building 2.
- Need general library-related help? Chat to a librarian online.
On-campus teaching spaces
- The Audio Visual Services (AVS) team have information and training videos on the AV equipment in teaching spaces on Staff Connect (log in with UTS ID and password for access).
- You can book an orientation/training session on the AV equipment in a teaching space.
- Want to know if your teaching space is Zoom enabled? Check AVS’s list of Zoom collaboration teaching spaces.
General support
ITU (Information Technology Unit)
If you’re having trouble with accessing a UTS system, you should log a ticket with the Information Technology unit.
PU (People Unit)
For human resources support and advice, including matters related to claiming pay, contact the People Unit.
Security and facilities
Facilities and Campus Security is available on the UTS campus 24 hours a day, 7 days a week. Facilities can be contacted for classroom issues or other concerns.
Professional learning opportunities
Events and workshops
Keep an eye on the LX.lab Events section for events and workshops.
Communities
- The FFYE (First and Further Year Experience) is focused on supporting the successful transition of students in their journey through their degrees and into the workplace. There are regular forums to connect and share good practices. Contact FFYE coordinator Kathy Egea to join this community.
- The Professional Education and Practice Network (PEPN) is focused on sharing good Work Integrated Learning (WIL) practices. Contact IML_OPS@uts.edu.au to join the PEPN.
Work towards a formal qualification
- The Teaching and Curriculum Team (TACT) in IML coordinate and teach the Graduate Certificate in Higher Education and Learning (GCHETL)Links to an external site. This formal qualification is free to UTS staff and HDR students teaching into subjects. Interested? Find out more about the GCHETL in this blog post.