At the LX Lab, a skilled support individual can provide you with learning design and pedagogical advice, assist you in using technologies for teaching, troubleshoot issues, or simply point you in the right direction if you need support with anything related to teaching.

The LX Lab location

The LX Lab is located in building 6, level 4 (DAB Building) – looking out onto the courtyard opposite the Universal Cafeteria. If you are visiting from the Broadway buildings, it’s just a quick stroll across the Harris St footbridge.

Online support

The LX Lab offers online support for all your learning technology queries. Log a ticket to the LX Lab via ServiceConnect and we will get back to you within a few hours on weekdays. Request updates will go straight to your email inbox for added convenience.


If you are looking for personalised, one-on-one support, you can book in for a consultation with one of our learning design and technology specialists. This is a great option if you need more in-depth guidance, pedagogical advice or help with tricky issues.

We provide consultations via Zoom or face-to-face in the LX Lab (CB06.04.020) on weekdays from 10am to 4pm. Make sure you book in advance by logging a ticket via ServiceConnect  to secure your preferred time. Please allow a few hours for our team to confirm your booking.

Live chat

For just-in-time support or any general queries about our learning technologies or events, our live chat service is available between 10am and 4pm on weekdays. Click the red ‘Live Chat’ tab that’s visible on the bottom right of all pages of this website to connect with us. If your request requires more hands-on support, a Service Connect ticket might be needed for investigation and follow-up.


The LX Lab hosts a variety of workshops and training sessions for the learning and teaching community at UTS. Check out our Events page to register for our sessions.

Educational media support

We have a range of services to assist you with your educational video and media projects – learn more about the LX Lab media service options.

Find out more