Error? Arghhh!!!

It can be frustrating when you’re having problems with your online teaching materials. Perhaps you accidentally changed some settings? Or maybe you’re just finding it a challenge to keep up-to-date with the learning technologies used at UTS like Blackboard, Review or SPARKPlus?

Luckily there’s no need to worry, as the LX.lab provides online and face-to-face support to help you understand and use these technologies.

Online guides

The first place to begin is probably with these helpful guides, which gives you the information that you need in order to use the most common UTS technologies.

Request for online support

If you can’t find what you need in those guides, or if you need help with Turnitin or Canvas, then you can lodge a request for online support via our Service Catalogue. The Learning Design and Technology Specialists team will look into your problem and respond to you personally to help you with your request.

Face-to-face help

You can also use the Service Catalogue to book a 30-minute face-to-face consultation. You can request one of our team to help you in your office or you can book into our LX.lab drop-ins. This will ensure you get the personalised support you need. The LX.lab is located at CB06.04.020 and our drop-in sessions run daily from 11am to 1pm.

Specifically in need for Canvas Support?

The transition to Canvas is part of the LX Transformation at UTS. The LX.lab is providing support in multiple ways to ensure the transformation is an easy and smooth process.

You can contact us via the Service Catalogue for online assistance or to book a face-to-face consultation. You can also join one of our Canvas-training workshops, such as ‘Creating engaging content in Canvas’ or ‘Build quizzes in Canvas’. And you can check out our Resources site for help in preparing for the move to Canvas and assistance in developing your Canvas skills.

There’s also help available within Canvas, which provides 24/7 support, including a phone hotline and online chat for any technical issues that you may encounter when building your Canvas subject.

Here to help

LX lab wants to make your experience with learning technologies as easy as possible. Have you found the online guides listed in this blog helpful? What are some of the other resources you’ve found valuable? Please feel free to share them in the comment section below.

Feature image by Domenico Loia.

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